Call center, a smart customer service platform, is based on phone, fax, voice mail and messages, contributing organizations to share data automatically. It’s the best choice for investment to equip customer service center and SMS center.
“Phone secretary” combines the function of caller ID and automatic call recording. It integrates phone with software . Contact ‘s information and related phone records can pop out with the aid of the setting. Besides, the phone history can be checked.
The service is able to send the latest massages to customers when there are great events. At the same time, it is also an e-mail reminder, birthday reminder, and delivery reminder which enhance the corporate image.
You can send and receive fax easily just via computer without any hardware devices. In the meantime, you can manage fax according to the mail reminder and SMS reminder. In conclusion, fax information and the result can be displayed in real time.
B2B ordering platform is based on invoicing (purchase-inventory-sales) management. It’s a bridge between manufacturers and distributors, checking on the progress of orders and ensuring the accuracy of delivery information.
It’s a kind of e-commerce management platform, suitable for online store/member/distribution, derived from Pmway CRM system. The platform makes e-commerce service more convenient and efficient.
To ensure safety, we adopt fingerprinting verification. It integrates SSL transmission encryption, network identifier and fingerprinting identification. Fingerprinting login is the safest of all the login ways.
Pre-sale consultation, evaluate customer’s needs report, and implement mission book.
Set up a project and build a team.
Send survey papers, confirm needs, provide solutions, demo confirmation, and implementation schedule.
Installation configuration, training, prepare data, data import, and secondary development confirmation.
System operation management, set up internal support system, permission allocation, and terminal user training.
Implementation acceptance, operation support, project summary, and after-sales service.